PSPB Recruits Assistant Member Services Officer

PSPB recruits Assistant Member Services Officer

By Elphina Jones, GIS

The Public Service Pensions Board (PSPB) has recently appointed a new recruit to its Member Services team.
Jose Vasquez, 20, joins the team as a full-time assistant member services officer (AMSO) bringing its staffing complement up to 10, namely three AMSOs, four member services officers, two senior member services officers and a quality control officer.
In his first job since completing his two-year undergraduate associate degree in Business Administration, Jose’s main duties are varied and customer-service focused. Reporting directly to one of the Senior Member Services Officers, the bulk of his duties involve helping public service members, employees and retirees.  As well as dealing with calls and emails about general enquires, Jose also updates member records like revising changes in address and alternations in beneficiaries.  He enrolls new members into the system and follows up on member queries to ensure the accuracy and completeness of member records.
“I am enjoying the variety of work being an AMSO offers and like that no two days are ever the same,” said Jose.
His work as a customer service officer requires high levels of numeracy, attention to detail and clear communication skills to ensure that members’ records are up to date.
General office duties aside, Jose also undertakes project work assigned to him directly by the Chief Pensions Officer Stephen Nichols.